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470 Troubleshooting Guide
FILE LOCATION: C:\Users\fxstdpc-
admin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Contacting Service
When you call for printer service, be prepared to describe the problem you are
experiencing or the error message that appears.
You need to know the model type and service tag of your printer. See the label
located inside the side door of your printer.
"An internal
temperature of the
printer became a
high temperature.
042-700" is displayed on
the Status Monitor.
Please wait for a while until falling in temperature.
Problem Action
- User's Guide 1
- 2 Contents 4
- Computers 93 5
- Computers 121 6
- (CUPS) 127 6
- Using Your Printer 139 7
- 6 Contents 8
- Printing 237 9
- 8 Contents 10
- Know Your Printer 257 11
- 10 Contents 12
- 12 Contents 14
- Maintaining Your Printer 369 15
- Troubleshooting 429 16
- Appendix 475 18
- Before Beginning 19
- Notes, Notices, and Cautions 21
- As for RSA BSAFE 22
- Finding Information 25
- 24 Finding Information 26
- 26 Finding Information 28
- Product Features 29
- 28 Product Features 30
- About the Printer 31
- Space Requirements 32
- Securing the Printer 33
- Ordering Supplies 34
- About the Printer 33 35
- 34 About the Printer 36
- Setting up the Printer 37
- (Printer Setup) 37
- Preparing Printer Hardware 39
- 40 Preparing Printer Hardware 42
- (Recommended) 54
- When Using the Operator panel 56
- Navigator 58
- For DHCP network: 68
- For Fixed IP networks: 73
- Connecting Your Printer 81
- Direct Connection 82
- Network Connection 83
- Turning on the Printer 84
- Setting the IP Address 85
- Verifying the IP Settings 88
- Setting the IP Address 87 89
- 88 Setting the IP Address 90
- Loading Paper 91
- 92 Loading Paper 94
- Windows Computers 95
- Direct Connection Setup 97
- Network Connection Setup 100
- Before Installation 106
- 64-bit Edition 107
- Start Remote Registry 108
- Disable User Account Control 109
- Disable Simple File Sharing 110
- Installing the Printer Driver 111
- 2003 x64 Edition 113
- Point and Print 115
- Peer-to-Peer 117
- Macintosh Computers 123
- When Using IP Printing 124
- When Using Bonjour 124
- When Using a USB Connection 125
- When Using a USB connection 126
- Configuring Settings 128
- Linux Computers (CUPS) 129
- Setting Up the Queue 130
- Setting the Default Queue 131
- Setup Overview 132
- Using Your Printer 141
- Overview 143
- When Using the Operator Panel 144
- When Using the Tool Box 144
- Printer Status 145
- Printer Jobs 145
- Printer Settings 145
- Online Help 147
- Order Supplies at: 147
- Contact Dell Support at: 147
- Setting Up From Web Browser 147
- For Firefox 2.0 or Later 148
- Page Display Format 150
- Left Frame 152
- Right Frame 153
- Details of the Menu Items 154
- Purpose: 157
- Val u e s: 157
- Job List 159
- Completed Jobs 159
- System Settings 167
- Secure Settings 170
- Paper Density 172
- Adjust BTR 173
- Adjust Fuser 173
- Auto Registration Adjustment 174
- Clean Developer 175
- Reset Defaults 175
- Initialize PrintMeter 176
- Non-Dell Toner 176
- Adjust Altitude 176
- Print Server Settings 177
- Print Server Setup Page 178
- E-Mail Alert Setup Page 183
- Basic Information 185
- Port Settings 185
- Workgroup Sets the workgroup 191
- SNMP v1/v2c 195
- Wireless LAN 198
- Set Password 201
- Copy Printer Settings 206
- Print Volume 206
- Dell ColorTrack 207
- Tray Settings 209
- Print Media Guidelines 211
- Recommended Paper 212
- Unacceptable Paper 213
- Selecting Paper 213
- Selecting Pre-Punched Paper 214
- Print Media Guidelines 213 215
- 214 Print Media Guidelines 216
- NOTE: Set LetterH Dup Mode 216
- Envelopes 217
- Storing Print Media 219
- Supported Paper Sizes 220
- Supported Paper Types 221
- Paper Type Specifications 221
- 220 Print Media Guidelines 222
- Loading Print Media 223
- Sheet Feeder 226
- Envelope #10 227
- Monarch or DL 227
- Envelope #10, Monarch, or DL 231
- Using the SSF 233
- Linking Trays 234
- Operator Panel 235
- Operator Panel 235 237
- 236 Operator Panel 238
- Printing 239
- Sending a Job to Print 242
- Canceling a Print Job 242
- Duplex Printing 243
- Secure Print 248
- Private MailBox Print 248
- Public MailBox Print 248
- Proof Print 248
- Storing Print Jobs 249
- Printing the Stored Jobs 249
- MailBox Print) 249
- Printing a Report Page 250
- Printing Font Sample List 251
- Settings 254
- Resetting Defaults 256
- Adjusting the Language 257
- 256 Printing 258
- Know Your Printer 259
- Printer Settings Report 261
- Menu Settings 262
- Printer Maintenance 266
- Date & Time 271
- Color Registration Adjustment 272
- Initialize Print Meter 275
- TCP/IP Settings 278
- Diagnosis 279
- Chart Print 280
- Machine Check 280
- Paper Wrinkle Check Mode 281
- Environment Sensor Info 282
- Report / List 285
- Admin Menu 286
- Paper Tray 287
- Paper Size 287
- Orientation 288
- Symbol Set 291
- Font Size 291
- Font Pitch 292
- Form Line 292
- Quantity 293
- Image Enhance 293
- Hex Dump 293
- Draft Mode 294
- LineTermination 294
- Default Color 294
- Ethernet 295
- Wireless Status 295
- Reset Wireless 298
- IP Filter 302
- IEEE 802.1x 302
- Reset LAN 302
- USB Settings 303
- Auto Reset 304
- Fault Time-out 304
- Job Time-out 304
- Audio Tone 305
- Def. Paper Size 306
- Auto Log Print 307
- Print ID 307
- Print Text 308
- Banner Sheet 308
- RAM Disk 308
- Substitute Tray 309
- Set Avail. Time 309
- Secure Job Exp 310
- ColorTrack Mode 311
- NoAcct User Prt 311
- Col. Tra Err Rep 311
- LetterH Dup Mode 311
- Maintenance 312
- Auto Reg Adj 315
- Color Reg Adj 315
- Toner Refresh 317
- Drum Refresh 317
- Init PrintMeter 317
- Clear Storage 317
- Non-DELL Toner 318
- Panel Language 324
- Print Menu 324
- Private Mail Box 325
- Public Mail Box 326
- Panel Lock 328
- Understanding Your Printer 331
- Software 331
- User Setup Disk Creating Tool 332
- Software Update 332
- Printer Settings Utility 333
- Troubleshooting 334
- Status Monitor Widget Feature 334
- Printer Status Window 336
- Printer Status Image Area 337
- Order Supplies button 337
- Order Window 338
- Preferences 339
- Service Tag button 340
- Distributions 340
- Printing system 341
- Printer Selection Window 342
- Toner Alert 344
- Order Online 344
- Refresh button 344
- Close button 344
- Select Printer Model 345
- Order by Phone 345
- Service Tag Window 346
- Settings Window 346
- Update of status 347
- Port Number Settings 347
- Protocol Settings - SNMP 347
- Order URL 347
- Understanding Fonts 349
- Pitch and Point Size 350
- Bitmapped and Scalable Fonts 351
- Resident Fonts 353
- Symbol Sets 354
- 354 Understanding Fonts 356
- Devices (WSD) 363
- Printer Setup 364
- Specifications 367
- Environment 368
- Altitude 369
- 368 Specifications 370
- Maintaining Your Printer 371
- Storing Consumables 375
- Removing the Toner Cartridge 376
- Installing a Toner Cartridge 377
- 376 Maintaining Your Printer 378
- Close the toner access cover 378
- Removing the PHD Unit 379
- 378 Maintaining Your Printer 380
- Open the belt unit 380
- Installing a PHD Unit 381
- 380 Maintaining Your Printer 382
- Maintaining Your Printer 381 383
- Close the front cover 385
- Replacing the Retard Roller 386
- Maintaining Your Printer 385 387
- Cleaning Inside the Printer 389
- 388 Maintaining Your Printer 390
- Maintaining Your Printer 389 391
- 390 Maintaining Your Printer 392
- Maintaining Your Printer 391 393
- Cleaning the CTD Sensor 394
- 394 Maintaining Your Printer 396
- Adjusting Color Registration 398
- Determining Values 399
- Slow Scan 400
- Entering Values 401
- Maintaining Your Printer 401 403
- 402 Maintaining Your Printer 404
- Removing Options 405
- Removing Options 405 407
- Removing Options 407 409
- 410 Removing Options 412
- Turn on the printer 412
- Clearing Jams 413
- Clearing Jams 415 417
- Sheet Tray 418
- Clearing Jams 417 419
- Clearing Jams 421 423
- Clearing Jams 423 425
- 428 Clearing Jams 430
- Troubleshooting Guide 433
- Printing Problems 434
- Print Quality Problems 436
- The output is too light 437
- 436 Troubleshooting Guide 438
- CAUTION: Using the Refresh 439
- 438 Troubleshooting Guide 440
- Random spots/Blurred images 441
- The entire output is blank 442
- Streaks appear on the output 444
- Pitched color dots 446
- Vertical blanks 447
- Ghosting 448
- Light-induced fatigue 450
- Bead-Carry-Out (BCO) 451
- Jagged characters 452
- Auger mark 454
- Wrinkled/Stained paper 455
- 454 Troubleshooting Guide 456
- Jam/Alignment Problems 457
- 456 Troubleshooting Guide 458
- • SSF Multi-feed Jam 458
- Images are skewed 460
- SSF Misfeed Jam 462
- 462 Troubleshooting Guide 464
- Regi Jam (Exit Sensor On JAM) 465
- SSF Multi-feed Jam 466
- 466 Troubleshooting Guide 468
- Other Problems 469
- 468 Troubleshooting Guide 470
- Contacting Service 472
- Troubleshooting Guide 471 473
- 472 Troubleshooting Guide 474
- Troubleshooting Guide 473 475
- 474 Troubleshooting Guide 476
- Appendix 477
- Warranty and Return Policy 480
- Contacting Dell 480
- Appendix 479 481
- 480 Appendix 482
- Numerics 483
- FOR PROOF ONLY 484
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