Dell UCS-71 Guida Utente Scaricare il pdf (Pagina 73)

Appendix B: Getting Help 73

Getting Help

CAUTION: If you need to remove the computer cover, first disconnect the

computer power and modem cables from all electrical outlets.

If you need assistance with a technical problem, perform the following steps:

Complete the procedures in the section "Troubleshooting Your System" of

your system’s

Hardware Owner’s Manual

Run the system diagnostics and record any information provided.

Use Dell's extensive suite of online services available at Dell Support at

support.dell.com

for help with installation and troubleshooting

procedures.

For more information, see "Online Services" on page 74.

If the preceding steps have not resolved the problem, call Dell for technical

assistance.

NOTE: Call the support service from a phone near or at the system so that the

support staff can assist you with any necessary procedures.

When prompted by Dell's automated telephone system, enter your Express

Service Code to route the call directly to the proper support personnel.

NOTE: Dell’s Express Service Code system may not be available in all countries.

If you do not have an Express Service Code, open the

Dell Accessories

folder,

double-click the

Express Service Code

icon, and follow the directions.

For instructions on using the technical support service, see "Dell Enterprise

Training" on page 75 and "Before You Call" on page 76.

NOTE: Some of the following services are not always available in all locations

outside the continental U.S. Call your local Dell representative for information

on availability.

Technical Support and Customer Service

To contact Dell's support service, see "Before You Call" on page 76, and then see

the contact information for your region or go to

support.dell.com

PERC H200.book Page 73 Tuesday, July 13, 2010 4:15 PM

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