Dell PowerEdge R310 Manuale Utente

Dell™ PowerEdge™R310 SystemsHardware Owner’sManualRegulatory Model: E07S SeriesRegulatory Type: E07S002R310HOM.book Page 1 Thursday, March 4, 2010

10 ContentsSystem Board Connectors . . . . . . . . . . . . . . . 166Disabling a Forgotten Password. . . . . . . . . . . . 1687 Getting Help . . .

100 Installing System Components NOTE: To avoid interference with other components, the maximum allowable dimensions of the USB key are 24 mm (0.94&q

Installing System Components 101Cooling ShroudThe system board shroud covers the processor, heat sink, and memory modules, and provides air flow to th

102 Installing System ComponentsFigure 3-13. Installing and Removing the Cooling ShroudInstalling the Cooling Shroud1Orient the cooling shroud with th

Installing System Components 103Integrated Storage Controller CardYour system includes a dedicated expansion-card slot on the riser for an integrated

104 Installing System ComponentsFigure 3-14. Removing and Installing the Integrated Storage Controller Card 1 integrated storage controller card conne

Installing System Components 105Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service techni

106 Installing System ComponentsSystem MemoryYour system supports DDR3 unbuffered ECC DIMMs (UDIMMs) and registered ECC DIMMs (RDIMMs). DIMMs can be 1

Installing System Components 107Table 3-2. Sample UDIMM Memory ConfigurationMemory Module SizeMemory Sockets 135246Physical Memory (GB)1 GB XXXXXXX124

108 Installing System ComponentsTable 3-3. Sample RDIMM Memory ConfigurationMemory Module SizeMemory Sockets 135246Physical Memory (GB)1 GB XXXXXXXXXX

Installing System Components 109Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powere

About Your System 11About Your SystemAccessing System Features During StartupThe following keystrokes provide access to system features during startup

110 Installing System ComponentsFigure 3-15. Installing and Removing a Memory Module7Align the memory module's edge connector with the alignment

Installing System Components 11110Replace the cooling shroud. See "Installing the Cooling Shroud" on page 102.11Close the system. See "

112 Installing System Components7Close the system. See "Closing the System" on page 79.8Reconnect the system and peripherals to their power

Installing System Components 113Figure 3-16. Removing and Installing a Fan Installing a Cooling Fan 1Ensure that the fan is oriented correctly.Orient

114 Installing System Components5Close the system. See "Closing the System" on page 79.6Reconnect the system to its electrical outlet and tu

Installing System Components 115Figure 3-17. Installing or Removing an iDRAC6 Express Card 7If applicable, replace the expansion card. See "Ins

116 Installing System ComponentsRemoving an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should

Installing System Components 117iDRAC6 Enterprise Card (Optional)Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a cert

118 Installing System ComponentsFigure 3-18. Installing and Removing an iDRAC6 Enterprise Card 7If applicable, replace the expansion card. See "

Installing System Components 119Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You shoul

12 About Your SystemFront-Panel Features and Indicators NOTE: Depending on the configuration, your system may have an LCD panel or LED diagnostic ind

120 Installing System ComponentsVFlash Media (Optional)The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterpr

Installing System Components 121 WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow th

122 Installing System ComponentsFigure 3-19. Installing and Removing the Heat Sink11Rotate the processor shield upward and out of the way. See Figure

Installing System Components 123Figure 3-20. Installing and Removing a Processor1 processor 2 notch in processor3 socket key 4 ZIF socket5 processor s

124 Installing System ComponentsInstalling a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perfo

Installing System Components 12511Replace the cooling shroud. See "Installing the Cooling Shroud" on page 102.12Close the system. See "

126 Installing System Components2Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cable

Installing System Components 127Installing a Redundant Power Supply1Verify that both power supplies are the same type and have the same maximum output

128 Installing System ComponentsRemoving a Non-Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician. You s

Installing System Components 129Figure 3-22. Removing and Installing a Non-Redundant Power Supply 1 power supply 2 screw3 8-pin power cable 4 24-pin p

About Your System 132 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be press

130 Installing System ComponentsInstalling a Non-Redundant Power Supply1Open the system. See "Opening the System" on page 78.2Place the powe

Installing System Components 131Figure 3-23. Replacing the System Battery3Locate the battery socket. See Figure 6-1. CAUTION: To avoid damage to the

132 Installing System Components10Enter the correct time and date in the System Setup program's Time and Date fields.11Exit the System Setup prog

Installing System Components 1336Remove the two screws that secure the display module to the system chassis and remove the display module from the cha

134 Installing System ComponentsInstalling the Control Panel Board Assembly and the Control Panel Display ModuleFor LED control panel, proceed to step

Installing System Components 135SAS BackplaneRemoving the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You

136 Installing System ComponentsFigure 3-25. Removing and Installing a SAS Backplane 1 backplane retention latches (2) 2 SAS backplane power cable3 SA

Installing System Components 137Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only

138 Installing System ComponentsPower Distribution BoardThe power distribution board is located in your system directly behind the power supply fan mo

Installing System Components 139Figure 3-26. Power Distribution Board1 screws (2) 2 power supply cables (2)3 power-distribution board 4 standoffs (2)

14 About Your SystemLCD Panel Features (Optional)The system's LCD panel provides system information and status and error messages to signify when

140 Installing System ComponentsReplacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You s

Installing System Components 141System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You s

142 Installing System Components NOTE: To ensure proper reinstallation of memory modules, record the memory module socket locations.11Carefully route

Installing System Components 143 Installing the System Board1Unpack the new system board.2Remove the labels from the processor shield and affix them t

144 Installing System Components12If applicable, reinstall the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 11

Troubleshooting Your System 145Troubleshooting Your SystemSafety First—For You and Your System CAUTION: Many repairs may only be done by a certified s

146 Troubleshooting Your SystemTroubleshooting the Video Subsystem 1Check the system and power connections to the monitor.2Check the video interface c

Troubleshooting Your System 1479Reconnect and power on each USB device one at a time.10If a device causes the same problem, power down the device, rep

148 Troubleshooting Your System• Use another connector on the switch or hub.If you are using a NIC card instead of an integrated NIC, see the document

Troubleshooting Your System 149• iDRAC6 Express card• Power supply•Fans• Processor and heat sink• Memory modules• System Battery4Let the system dry th

About Your System 15turned on by pressing the Select button on the LCD panel. The LCD backlight remains off if LCD messaging is turned off through the

150 Troubleshooting Your System• Processor and heat sink• Memory modules• Hard-drive brackets• Cooling shroud3Ensure that all cables are properly conn

Troubleshooting Your System 151Troubleshooting Power Supply CAUTION: At least one power supply must be installed for the system to operate. Operating

152 Troubleshooting Your SystemTroubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Troubleshooting Your System 153Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only

154 Troubleshooting Your System9Close the system. See "Closing the System" on page 79.10Reconnect the system to its electrical outlet, and t

Troubleshooting Your System 155Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. You shoul

156 Troubleshooting Your SystemTroubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should o

Troubleshooting Your System 157Troubleshooting a Tape Backup Unit NOTE: When troubleshooting a tape drive, see the tape drive documentation at suppor

158 Troubleshooting Your SystemTroubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only

Troubleshooting Your System 159Troubleshooting an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should

16 About Your SystemHome ScreenThe Home screen displays user-configurable information about the system. This screen is displayed during normal system

160 Troubleshooting Your SystemTroubleshooting the Processor CAUTION: Many repairs may only be done by a certified service technician. You should onl

Running the System Diagnostics 161Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

162 Running the System Diagnostics• View status messages that inform you if tests are completed successfully• View error messages that inform you of p

Running the System Diagnostics 163Using the Custom Test OptionsWhen you select Custom Test in the Main Menu window, the Customize window allows you to

164 Running the System Diagnostics•Configuration — Displays basic configuration information about the currently selected device.•Parameters — Displays

Jumpers and Connectors 165Jumpers and ConnectorsThis section provides specific information about the system jumpers. It also provides some basic infor

166 Jumpers and ConnectorsSystem Board ConnectorsFigure 6-1. System Board Connectors1212019171615141311 10 9 85762431812R310HOM.book Page 166 Thursd

Jumpers and Connectors 167Item Connector Description1 PWRD_ENNVRAM_CLRPassword enable jumperNVRAM clear jumper2 RISER2 Expansion-card riser connector3

168 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w

Getting Help 169Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

About Your System 17View MenuOption DescriptionBMC IP or DRAC IPNOTE: If an iDRAC6 Express card is installed on the system, the BMC IP option is repla

170 Getting HelpR310HOM.book Page 170 Thursday, March 4, 2010 1:03 AM

Index 171IndexBback-panel features and indicators, 19battery (system)replacing, 130bezel, 77blankhard drive, 83power supply, 127BMCconfiguring, 72Ccab

Index 172installing, 94removing, 96troubleshooting, 159expansion cardsSAS controller, 103expansion slot, 92Ffront-panel features and indicators, 12Ggu

Index 173LLCD panelfeatures, 14menus, 16Mmemorytroubleshooting, 153memory modules (DIMMs)configuring, 106installing, 109removing, 111messageserror mes

Index 174memory modules, 111power supply, 125, 128power supply blank, 127processor, 120, 124SAS backplane board, 135SAS controller, 103system board, 1

Index 175Ttape drivetroubleshooting, 157telephone numbers, 169TPM security, 63troubleshooting, 155CD drive, 156cooling fan, 152damaged system, 149expa

Index 176R310HOM.book Page 176 Thursday, March 4, 2010 1:03 AM

18 About Your SystemHard-Drive Status Indicators Figure 1-3. Hard-Drive Indicators1 drive-status indicator (green and amber)2 drive-activity indicato

About Your System 19Back-Panel Features and IndicatorsFigure 1-4 shows the controls, indicators, and connectors located on the system's back pane

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 About Your System8 Active ID CMA connectorConnector for attaching a system indicator extension cable that is used on a cable management arm.9 Syste

About Your System 21Guidelines for Connecting External Devices• Turn off power to the system and external devices before attaching a new external devi

22 About Your SystemPower Indicator CodesThe power supplies have an indicator that shows whether power is present or whether a power fault has occurre

About Your System 23Diagnostic Lights (Optional)The four diagnostic indicator lights on the system front panel display error codes during system start

24 About Your SystemHard drive failure. Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 83 f

About Your System 25LCD Status Messages (Optional)The system's control panel LCD provides status messages to signify when the system is operating

26 About Your SystemE1114 Ambient Temp exceeds allowed range.Ambient temperature has reached a point outside of the allowed range.See "Troublesho

About Your System 27E122A CPU # VTT Regulator failure. Reseat CPU.Specified processor VTT voltage regulator has failed.Reseat the processor. See "

28 About Your SystemE1410 Internal Error detected. Check "FRU X".Specified processor has an internal error. The error may or may not have be

About Your System 29E1420 CPU Bus parity error. Power cycle AC.The system BIOS has reported a processor bus parity error.Remove AC power to the system

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . 11Accessing System Features During Startup. . . . . . . 11Front-Panel Feat

30 About Your SystemE1620 Power Supply # (### W) AC power error. Check PSU cables.Specified power supply's AC input is outside of the allowable r

About Your System 31E1711 PCI parity error on Bus ## Device ## Function ##The system BIOS has reported a PCI parity error on a component that resides

32 About Your SystemE1810 Hard drive ## fault. Review & clear SEL.The specified hard drive has experienced a fault.See "Troubleshooting a Har

About Your System 33E2012 Memory configured but unusable. Check DIMMs.Memory configured, but is unusable. See "Troubleshooting System Memory"

34 About Your SystemE2018 Programmable Timer error. Power cycle AC.Programmable interval timer error.Remove AC power to the system for 10 seconds and

About Your System 35E201D Shutdown test failure. Power cycle AC.BIOS shutdown test failure.Remove AC power to the system for 10 seconds and restart th

36 About Your SystemE2111 SBE log disabled on DIMM ##. Reseat DIMM.The system BIOS has disabled memory single-bit error (SBE) logging and will not log

About Your System 37Solving Problems Described by LCD Status Messages (Optional)The code and text on the LCD can often specify a very precise fault co

38 About Your System• Clear the SEL—You can perform this task remotely, but you will lose the event history for the system.• Power cycle—Turn off the

About Your System 39Alert! iDRAC6 not responding. Power required may exceed PSU wattage.Alert! Continuing system boot accepts the risk that system may

4 ContentsDiagnostics Messages. . . . . . . . . . . . . . . . . . 52Alert Messages . . . . . . . . . . . . . . . . . . . . . 522 Using the System

40 About Your SystemBIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal opera

About Your System 41Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the

42 About Your SystemInvalid PCIe card found in the Internal_Storage slot!The system halted because an invalid PCIe expansion card is installed in the

About Your System 43Memory set to minimum frequency.The memory frequency may be intentionally set lower for power conservation.If not an intentional s

44 About Your SystemNo boot sector on hard drive.Incorrect configuration settings in System Setup program, or no operating system on hard drive.Check

About Your System 45Read fault.Requested sector not found.The operating system cannot read from the hard drive, optical drive, or USB device, the syst

46 About Your SystemThe amount of system memory has changed.Memory has been added or removed or a memory module may be faulty.If memory has been added

About Your System 47Thermal sensor not detected on x.A memory module without a thermal sensor is installed in the specified memory slot.Replace the me

48 About Your SystemUnable to launch System Services image. System halted!System halted after F10 keystroke because System Services image is either co

About Your System 49Unsupported memory configuration. DIMM mismatch across slots detected: x, x,...Invalid memory configuration. Memory modules are mi

Contents 5Using the System Password . . . . . . . . . . . . 68Using the Setup Password. . . . . . . . . . . . . 70Embedded System Management . .

50 About Your SystemWarning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set

About Your System 51Write fault.Write fault on selected drive.Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsyst

52 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

Using the System Setup Program and UEFI Boot Manager 53Using the System Setup Program and UEFI Boot ManagerThe System Setup program is the BIOS progra

54 Using the System Setup Program and UEFI Boot ManagerEntering the System Setup Program1Turn on or restart your system.2Press <F2> immediately

Using the System Setup Program and UEFI Boot Manager 55System Setup OptionsMain Screen NOTE: The options for the System Setup program change based on

56 Using the System Setup Program and UEFI Boot ManagerProcessor Settings Displays information related to the processor (speed, cache size, and so on)

Using the System Setup Program and UEFI Boot Manager 57Memory Settings ScreenProcessor Settings ScreenReport Keyboard Errors(Report default)Enables or

58 Using the System Setup Program and UEFI Boot ManagerSATA Settings ScreenLogical Processor(Enabled default)On processors that support Simultaneous M

Using the System Setup Program and UEFI Boot Manager 59Boot Settings ScreenPort C(Off default)Auto enables BIOS support for the device attached to SAT

6 ContentsRemoving a Cabled Hard Drive . . . . . . . . . . . 88Installing a Cabled Hard Drive . . . . . . . . . . . 89Removing a Hard Drive From a

60 Using the System Setup Program and UEFI Boot ManagerIntegrated Devices ScreenOption DescriptionUser Accessible USB Ports(All Ports On default)Enabl

Using the System Setup Program and UEFI Boot Manager 61PCI IRQ Assignments ScreenSerial Communication ScreenOption Description<PCIe device> Use

62 Using the System Setup Program and UEFI Boot ManagerPower Management ScreenOption DescriptionPower Management(Active Power Controller default)Optio

Using the System Setup Program and UEFI Boot Manager 63System Security ScreenOption DescriptionSystem Password Displays the current status of the pass

64 Using the System Setup Program and UEFI Boot ManagerTPM Clear(No default) CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This

Using the System Setup Program and UEFI Boot Manager 65Exit ScreenPress <Esc> to exit the System Setup program; the Exit screen displays:• Save

66 Using the System Setup Program and UEFI Boot ManagerUsing the UEFI Boot Manager Navigation KeysUEFI Boot Manager ScreenKeys ActionUp arrow Moves to

Using the System Setup Program and UEFI Boot Manager 67UEFI Boot Settings ScreenSystem Utilities ScreenSystem and Setup Password Features NOTE: For a

68 Using the System Setup Program and UEFI Boot ManagerUsing the System PasswordWhen a system password is assigned, the system prompts for the system

Using the System Setup Program and UEFI Boot Manager 695To confirm your password, type it a second time and press <Enter>. System Password chang

Contents 7Installing a Cooling Fan . . . . . . . . . . . . . . . 113iDRAC6 Express Card (Optional). . . . . . . . . . . . . 114Installing an iDRAC6

70 Using the System Setup Program and UEFI Boot ManagerDeleting or Changing an Existing System Password1Enter the System Setup program and select the

Using the System Setup Program and UEFI Boot Manager 71Operating With a Setup Password EnabledIf Setup Password is Enabled, you must enter the correct

72 Using the System Setup Program and UEFI Boot ManagerWhen an optional iDRAC6 Express card is installed, Unified Server Configurator provides the fol

Using the System Setup Program and UEFI Boot Manager 73iDRAC Configuration UtilityThe iDRAC Configuration Utility is a pre-boot configuration environm

74 Using the System Setup Program and UEFI Boot ManagerR310HOM.book Page 74 Thursday, March 4, 2010 1:03 AM

Installing System Components 75Installing System Components WARNING: While moving or transferring the system, it is recommended that you use the pack

76 Installing System ComponentsFigure 3-1. Inside the System 1 cooling shroud 2 power supply bays (2)3 expansion-card risers (2) 4 heat sink/processo

Installing System Components 77Front Bezel (Optional)1Unlock the keylock at the left end of the bezel.2Lift up the release latch next to the key lock.

78 Installing System ComponentsOpening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injur

Installing System Components 79Figure 3-3. Opening and Closing the System Closing the System1Place the cover onto the chassis and offset it slightly t

8 ContentsSAS Backplane. . . . . . . . . . . . . . . . . . . . . 135Removing the SAS Backplane . . . . . . . . . . 135Installing the SAS Backplane

80 Installing System ComponentsOptical Drive (Optional)An optional slimline DVD or DVD+/-RW optical drive slides into the front panel and connects to

Installing System Components 81Figure 3-4. Removing and Installing the Optical Drive1 data cable 2 power cable3 optical drive 4 release latch5 metal s

82 Installing System ComponentsInstalling an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only p

Installing System Components 83Hard DrivesYour system supports up to four 3.5-inch (SAS or SATA) or 2.5-inch (SAS, SATA, or SSD) hard drives in 3.5-in

84 Installing System ComponentsFigure 3-5. Removing and Installing a Hard-Drive Blank Installing a Drive Blank Align the hard-drive blank with the dr

Installing System Components 853 Press the release button and open the hard-drive carrier release handle to release the hard-drive carrier. See Figure

86 Installing System ComponentsInstalling a Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should on

Installing System Components 87Figure 3-7. Installing and Removing a Hard Drive 1 screws (4) 2 hard drive3 SAS/SATA screw hole 4 hard-drive carrier 3

88 Installing System ComponentsInstalling a Hard Drive Into a Hard-Drive Carrier NOTE: If you are upgrading from a 2.5" hard drive to a 3.5"

Installing System Components 89Figure 3-8. Removing and Installing a Cabled Hard Drive NOTE: If you are not replacing the hard drive, remove the drive

Contents 9Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 152Troubleshooting System Memory . . . . . . . . . . . . 153Troubleshooting an I

90 Installing System Components3Remove the existing hard-drive bracket by lifting the tab with blue dot on the bracket and sliding the bracket up and

Installing System Components 91Removing a Hard Drive From a Hard-Drive BracketRemove the screws from the slide rails on the hard-drive bracket and sep

92 Installing System ComponentsExpansion CardExpansion Card Installation GuidelinesYour system supports two PCIe Generation 2 expansion cards installe

Installing System Components 93Table 3-1. Expansion-Card Installation PriorityCard PriorityCard Description Slot Priority Maximum Allowed1 PERC S300 M

94 Installing System ComponentsInstalling an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only

Installing System Components 95Figure 3-10. Installing and Removing an Expansion Card 8Connect any cables to the expansion card.9Close the system. See

96 Installing System ComponentsRemoving an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only pe

Installing System Components 97Expansion-Card RiserThe system’s expansion-card risers support x8 and x16 link Generation 2 PCIe expansion cards.Removi

98 Installing System ComponentsFigure 3-11. Installing and Removing an Expansion-Card Riser 1 expansion-card risers (2) 2 expansion-card slot 3 expans

Installing System Components 99Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should