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Technical Support | 65

Technical Support

This appendix contains these sections:

• The iSupport Website

• Contacting the

Technical Assistance Center on page 66

• Requesting a Hardware Replacement on page 66

• Locating E300 Serial Numbers on page 67

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Dell Force10

equipment and mitigating the impact of network outages. Through iSupport you can obtain technical

information regarding Dell Force10 products, access to software upgrades and patches, and open and

manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,

secure access to these services.

Accessing iSupport Services

The URL for iSupport is

www.force10networks.com/support/.

To access iSupport services you must have

a userid and password. If you do not have one, you can request one at the website:

1 On the Dell Force10 iSupport page, click the Account Request link.

2 Fill out the User Account Request form, and click Send. You will receive your userid and password

by E-Mail.

3 To access iSupport services, click the Log in link, and enter your userid and password.

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Dell Force10 E300 Manuale di Installazione Pagina 65